I don’t want to miss Pohutu Geyser erupting, how will I know when she is about to?

Our guides are experts at understanding Pohutu and will get you to the viewing platform at the perfect moment. Te Tohu geyser is also known as the indicator as it usually erupts just before Pohutu. You’ll also notice Pohutu spaying small amounts of water before she bursts into life.


What is the best time of the day to come?

Te Whakarewarewa Geothermal Valley is stunning at any time of the day. Explore the Valley early in the morning as the sun pours over the hills, pop in at midday to make the most of our steambox lunch tour or witness Pohutu Geyser erupting into the sun set before dining on traditional Māori cuisine. The night experience of Te Pō is also stunning, with Pohutu Geyser illuminated by lights and a cup of hot chocolate in hand, it’s pretty magical.


When do guided tours leave?

Tours leave on the hour, every hour. Our guides will be waiting for you at the meeting point sign, just through the carved entrance.


Where is Te Puia?

Located on State Highway 5, Hemo Road, Rotorua, Te Puia spans 60 hectares within the historic Te Whakarewarewa Valley on the edge of the city. Sitting at Rotorua’s southern entrance you won’t be able to miss it.


I don’t have my own transport, how can I get to Te Puia?

The Rotorua City Ride offers a bus service from the Rotorua CBD to Te Puia (Rotorua route 2). See the bus time table at the link below



Great Sights New Zealand offer bus transport and tours to destinations across New Zealand. Check out the tours at the link below




Am I allowed to take photos?

Yes of course. We welcome you to take as many photos as you wish and our guides are more than happy to take photos of you and your family or friends.


I don’t speak English

You don’t need to speak English to appreciate the beauty of our geothermal village. Our culture developed without a written language and our people used carving, weaving and performing arts to tell their stories. If you wish to delve deeper into the stories, we have guides who speak a range of languages. Please let us know if you wish to tour with them. We also have the STQRY app translated into 60 languages and free Wi-Fi so you can easily access them on your smartphone.


Do you have guides that speak other languages?

We have guides who speak a range of different languages. You can download a copy of our brochures in different languages including, Maori, Chinese (Traditional and Simplified), Japanese, Korean, Indonesian, Portuguese, Spanish, German, French, and Dutch.


What if it rains?

Te Puia is open in all weather. On a rainy day, come inside our Te Aronui-a-Rua Meeting house and experience a Daytime Combo - Te Ra + Concert.  Step into the comfort of our Kiwi nocturnal house followed by a tour of our NZ Maori Arts & Crafts. Surrounded by native bush, the tree canopies provide some rain cover throughout the Valley - just be sure to bring a jacket or umbrella.


Is it safe?

Te Puia | NZMACI most certainly is. Our viewing platforms and tracks have been built to allow you the best view possible, while remaining at a safe distance from active geothermal features. As long as you remain in the designated areas, you’ll be safe.


Are there tracks throughout the whole valley?

Yes, our tracks weave throughout the Valley taking you on a journey of geothermal beauty. For your safety, please ensure you remain on the paths at all times.


Can I buy food and drink at Te Puia?

Pohutu Cafe is the perfect place to stop and relax, with a delicious range of hot or cold meals, light snacks and refreshments including an authentic steambox hangi. Take the Day Pass + Steambox Lunch Tour to enjoy a traditionally cooked steam box lunch, or take the Te Po Evening Experience and dine in a Hākari (feast) of traditional and contemporary cuisine.


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