Nau mai, haere mai ki Te Puia. Please check-in 15 minutes prior to your scheduled tour departure time.
How can we help?
Operating hours.
8am – 4pm 7 days a week.
Gerneral Information
Do We Have a Car Park On Site?
There is free parking on site in both our main carpark and in the southern end of the park. We are located at 20 Hemo road.
Are Transport Services Available?
Transport is not provided, please self-drive. Easiest way to find us, is by putting ‘Te Puia, Rotorua’ into Google Maps.
Do You Still Operate in the Rain?
We still operate in wet weather. Bring your own raincoat or umbrella. Otherwise feel free to purchase a poncho from our Retail store on site.
Is the Park Wheelchair Accessible?
Yes, the park is wheelchair accessible. If you do not have one, we do have some on site FOC (free of charge). Please see our ticketing office for one on arrival.
Do You Only Offer Guided Experiences?
Yes, we do. So, each guests have a more fulfilling experience with us
Te Rā Guided Experience
How Long Does the Tour Take?
The tour is 1.5hours (90 minutes)
Can I See the Geyser on Tour?
Yes, the tour includes the geothermal valley, Kiwi conservation centre, NZ Māori arts & crafts institute and our meeting house.
Is the Train Included in This?
The train will only bring you back up from the geothermal valley. Majority of the tour is walking.
How Often do the Tours Operate?
The tours depart every hour on the hour daily. Please see the operating hours stated above.
Geyser by Night
Is this Suitable for Children?
Our recommended Ages: 8 years and older.
How Long is this Experience?
The tour is a 3km guided night trail that takes 90minutes.
Where is the Meeting Point
The tour departs from the main Te Puia entrance, your host will be waiting for you on arrival.
Does Weather Effect the Tour?
This experience is weather dependent and may be cancelled if we think it is unsafe to go ahead. You will be notified via email.